Digiob Desk
Trusted by founders & operations teamsSaaSE-CommerceFintechProfessional ServicesLogisticsStartupsTrusted by founders & operations teamsSaaSE-CommerceFintechProfessional ServicesLogisticsStartups
Trusted by founders & operations teamsSaaSE-CommerceFintechProfessional ServicesLogisticsStartupsTrusted by founders & operations teamsSaaSE-CommerceFintechProfessional ServicesLogisticsStartups
- Product : Digiob Desk
- Category : AI
- Best for : Support and customer success teams
- Deployment : Cloud or private cloud
- Also see : Digiob Flow
- Also see : Digiob Insight
+92 300 8111838
info@digiob.com
Product overview
An AI-assisted support desk that resolves routine tickets on its own.
Desk answers common customer questions instantly from your own documentation and order data, drafts replies for everything else, and hands the hard cases to your team with full context.
Key features
- AI answers grounded in your help centre and data
- Draft replies for agents to review and send
- Email, chat, and WhatsApp in one inbox
- Smart routing, priorities, and SLAs
- Customer satisfaction tracking
- Integrations with CRM, orders, and billing
Why teams choose it
Faster first responses. Routine questions get accurate answers in seconds, at any hour, in the customer's language.
Agents stay in control. Every AI reply can be reviewed, edited, or overridden, and the AI learns from those corrections.
Your data stays yours. Desk runs on your knowledge base and can be deployed in your own cloud environment.
