Intelligent Customer Support Chatbot

Trusted by founders & operations teamsSaaSE-CommerceFintechProfessional ServicesLogisticsStartupsTrusted by founders & operations teamsSaaSE-CommerceFintechProfessional ServicesLogisticsStartups

Project overview

AutoReply's support centre handled the same account and billing questions thousands of times a month. We deployed an assistant that answers them from live account data and hands the rest to agents.

Client challenges & requirements

Long wait times were driving churn, and a previous scripted bot frustrated customers because it could not read their account details.

Over 60% of tickets were repetitive account and billing queries
Answers had to be grounded in each customer's real account data
Seamless hand-off to human agents with full conversation context

Our solution

We connected a retrieval-based assistant to the billing system and help centre, added identity verification inside the chat, and integrated escalation into the existing ticketing tool.

64%

Tickets resolved automatically

70%

Shorter wait times

4.6/5

Customer satisfaction

24/7

Coverage

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Project overview

Client challenges & requirements

Our solution

64%

70%

4.6/5

24/7

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